Refund policy

Every DriveCult body cover and floor mat is made for one specific car. We want you to be happy with yours, so here is exactly how returns, replacements and refunds work.

1. Built for your car

DriveCult body covers, floor mats (ATM, ATM X and 7D), magnetic curtains and mirror covers are made to fit a specific make, model and generation. Because each one is made for your vehicle, it is not one size fits all and cannot be resold once it has been used. Please double check your car make, model, year and variant before placing the order.

2. Report any issue within 2 days

Check your order as soon as it arrives and tell us within 2 days of delivery. Trying the product in your car once to check the fit is fine, but it must be otherwise unused, unwashed, and in its original packaging. Share your order number with clear photos, or a short video, of the issue.

3. Record an unboxing video

For damage in transit, a missing item, or the wrong product sent, a clear unboxing video is required to process your claim. For a manufacturing defect, clear photos or a video are accepted. Filming the unboxing takes a minute and lets us raise a claim with our courier partner on time.

4. Floor mats: settling and fit

Moulded floor mats (ATM and ATM X) are packed folded, so they can flex or curl a little in transit. This is normal and does not mean the mat is the wrong size. Most sets settle into shape within 24 to 48 hours. If your mats do not sit perfectly when you first place them:

• Leave the mats in direct sunlight for a few hours so they return to their original moulded shape.
• For a quicker fix, warm the edges with a hair dryer or heat gun, keeping it moving so the material never gets too hot, then press the edge into place.
• If your set came with Velcro tapes, stick them along the edges to hold the mats firmly in place.

If the mats still do not fit after these steps, send us photos or a short video of the mats placed in your car, with the order number. If the set is not right for your car, we will send a free replacement or arrange a pickup and a full refund. We never ask you to keep a product that does not fit your car.

5. Return and replacement window

Eligible return or replacement requests are accepted within 7 days of delivery, provided the issue was reported within the 2-day window above. For a floor-mat fit issue, the 7 days are counted from delivery, and the time you spend on the settling steps is included in that window. Once a product has been washed, soiled, or put into regular use beyond a fit-check, it is no longer eligible.

6. What we replace or refund

• Products that arrive with a manufacturing defect.
• Products damaged during shipping.
• Cases where we shipped the wrong product or the wrong variant.
• Floor mats that still do not fit the car they were made for after the settling steps in section 4.

In these cases we arrange a free replacement, which is our usual fix, or a full refund if you prefer.

7. What we cannot accept

• Change of mind after delivery.
• Wrong make, model, year or variant selected by the customer at checkout.
• Products that have been washed, soiled, or put into regular use beyond a fit-check.
• Returns without the original packaging.
• Damage caused by misuse, wrong installation, cutting or trimming, or normal wear over time.
• Damage, missing-item or wrong-product claims raised without the required unboxing video.

8. How to raise a request

Message us on WhatsApp at +1 555 437 3081 or email support@drivecult.in with your order number, your unboxing video where it applies, and photos of the issue. A real person from the team will take it forward.

9. How we resolve it

Once we receive your request, we verify the issue and, where needed, the returned product. Approved cases are resolved with a replacement first, or a refund if you would rather have your money back. Where a pickup is needed, we arrange it at no cost to you.

10. Refunds

Approved refunds are issued to your original payment method within 7 business days of approval. All DriveCult orders are prepaid. We do not offer cash on delivery, which is part of how we keep prices factory direct.

11. Order cancellations

Need to cancel? If your order has not been dispatched yet, message us and we will cancel it. A payment gateway charge of 4% of the order value is deducted from the refund, because our payment provider does not return the transaction fee to us when an order is cancelled. The balance is refunded to your original payment method within 7 business days.

If we cancel your order at our end, for a stock issue, a pricing error or any other reason, we absorb that charge ourselves and you are refunded in full.

Once an order has been dispatched it can no longer be cancelled. What happens after delivery is covered in sections 5 to 7 above.

12. Grievance redressal

If you are not satisfied with how your request was handled, write to our Grievance Officer at support@drivecult.in with the subject line "Grievance" and your order number.

• We acknowledge every grievance within 48 hours of receiving it.
• We resolve it within one month of receiving it, and usually much sooner.

Grievance Officer, DriveCult
Email: support@drivecult.in
Address: DriveCult, R103, KP-2, Jaypee Wish Town, Sector 131, Noida, Uttar Pradesh 201304, India

Drive safe.
Team DriveCult

Questions about a return? WhatsApp us at +1 555 437 3081 or email support@drivecult.in.
DriveCult, R103, KP-2, Jaypee Wish Town, Sector 131, Noida, Uttar Pradesh 201304, India.

Last updated: 1 August 2026